1. Validity and subject matter of regulation
1.1 Mattis Immobilien GmbH provides rooms and premises exclusively in accordance with the following terms and conditions. Mattis Immobilien GmbH does not accept any conflicting conditions.
1.2 If the customer orders contractual services not only for himself, but also for his employees, staff or other third parties attributable to him, he must ensure that these persons also comply with the following terms and conditions.
2. Conclusion of contract
2.1 The contract is concluded with the booking confirmation from Mattis Immobilien GmbH and, if applicable, the timely receipt of the deposit required by Mattis Immobilien GmbH. If it is not possible to answer the request on time by means of a booking confirmation, the contract is concluded by providing the service.
2.2 If the booking confirmation deviates from the content of the request, the content of the booking confirmation becomes part of the contract if the customer does not object to it immediately after receipt. When the customer accepts the service, the contract is concluded with the changed content. When booking via hotel portals, the booking can be made dependent on the deposit of a valid credit card number.
2.3 If a third party has booked for the customer, they are jointly and severally liable to Flatista Boutique Hotel together with the customer for all obligations arising from the customer acceptance contract.
3. Room access, arrival and departure
3.1 On the day of arrival, the customer receives an individual code by email. Only with this code can the customer access the accommodation.
3.2 Unless otherwise agreed in writing, it is not possible to move into the room before 3:00 p.m. on the day of arrival.
3.3 Unless otherwise agreed, the room must be returned by 10:00 a.m. on the day of departure. If the room is not vacated by this time, Mattis Immobilien GmbH is entitled to charge 50% of the full room price for the day of departure until vacated by 12:00 p.m. at the latest. If the room is vacated after 1:00 p.m., the full room price can be charged.
3.4 For long-term stays (longer than 29 days), a final inspection will be carried out before departure. During this inspection, the general condition of the room will be checked, missing furnishings will be identified and invoiced if necessary.
4. Services, prices
4.1 You can find out which services and prices are contractually agreed in the description of the house on the Internet at www.flatista.com and the information referring to it in the booking confirmation.
4.2 The prices published in the price section of the homepage www.leni-living.com apply as the contractual content for the services included in the booking confirmation or requested.
4.3 The agreed prices include the taxes and local charges applicable at the time the contract is concluded. Local charges that the customer himself owes according to the respective local laws, e.g. the tourist tax, are not included. If the rate of statutory VAT changes after the contract has been concluded, the agreed price will change accordingly. For contracts with consumers, this only applies if the period between conclusion of the contract and contract fulfillment is more than 4 months.
4.4 Further information on broadcasting fees: http://www.rundfunkbeitrag.de/index_ger.html
5. Use of the premises
5.1 Subletting or re-letting or other (including free of charge) transfer of use of the rooms and premises provided as well as their use for purposes other than residential purposes, even for a short period of time, is not permitted, whereby Section 540 Para. 1 Sentence 2 of the German Civil Code does not apply if the customer is not a consumer.
5.2 Subletting or re-letting or other (including free of charge) transfer of use of the rooms and premises provided as well as their use for purposes other than residential purposes, even for a short period of time, is not permitted, whereby Section 540 Para. 1 Sentence 2 of the German Civil Code does not apply if the customer is not a consumer.
5.3 The applicable reporting regulations must always be observed. The customer must register with the responsible authority in accordance with the provisions of the Registration Act. If the customer orders contractual services not for himself but for his employees, staff or other third parties attributable to him, he must inform them of the registration requirements and ensure that they are complied with.
5.4 The use of electrical kitchen appliances is not permitted in the rooms.
5.5 Smoking is prohibited in the rooms and in the corridors.
6. Early termination of the contract
6.1 Mattis Immobilien GmbH can terminate the contract without notice if the customer violates the terms of use in accordance with section 5.
6.2 Termination without notice is also possible if the customer or guests attributable to him do not adhere to the house rules.
6.3 Any use of the rooms provided to the customer that deviates from the contract entitles Mattis Immobilien GmbH to terminate the contractual relationship without notice. The customer is not entitled to a refund of the usage fee.
6.4 Termination of the contract without notice is also possible if the room booking is made with misleading or false information about essential facts, such as the identity of the customer and the purpose.
6.5 A justified termination of the contract without notice does not give rise to a claim for damages by the customer. In the event of termination of the contract without notice, the room must be vacated immediately. If this does not happen, Flatista Immobilien GmbH is entitled to vacate the room at the customer's expense and to delete the access code.
7. Payment
7.1 The room price (and in the case of long-term bookings, the deposit of €500.00) must be paid by direct bank transfer when booking, before moving into the room.
7.2 Mattis Immobilien GmbH is entitled to demand an appropriate advance payment or security deposit from the customer upon conclusion of the contract, e.g. in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7.3 Late payment entitles Mattis Immobilien GmbH to refuse further services from an ongoing contract and to withdraw from contracts for future services. Flatista Immobilien GmbH reserves the right to assert further damages.
7.4 A refund for services not used by the customer is not possible unless the hindrance is due to a circumstance for which Flatista Immobilien GmbH is responsible.
8. Cancellation conditions
8.1 The cancellation conditions are based on the price booked by the guest.
8.2 In principle, cancellations up to 28 days before check-in are free of charge.
8.3 If canceled up to 14 days before check-in, 50% of the total price is refundable.
8.4. If you cancel within 14 days of your planned arrival, the full price will be due.
9. Liability
9.1 Mattis Immobilien GmbH is liable for damages caused by it resulting from injury to life, body or health. In addition, it is liable for other damages that are based on an intentional or grossly negligent breach of Mattis Immobilien GmbH or on an intentional or negligent breach of typical contractual obligations. A breach of duty by Flatista Immobilien GmbH is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded.
9.2 The customer is liable for all damages caused to Mattis Immobilien GmbH by himself, his guests or other persons for whom he is responsible.
9.3 Mattis Immobilien GmbH Hotel expressly accepts no liability for the loss of items brought in by the customer.
9.4 Items left behind by the customer will only be sent on at the customer's request, risk and expense. Mattis Immobilien GmbH reserves the right to charge a processing fee of €10.00 in addition to the shipping costs incurred. Items left behind are kept for a maximum of 3 months. After this period, items with an acceptable value, apparently at least €10.00, are handed over to the local lost property office. Other items are destroyed after this period or given to a local charity for use.
10. Guarantee
10.1 If a service is not provided or is not provided in accordance with the contract and custom, the customer can demand subsequent performance.
10.2 The customer can demand a reduction in the price (reduction) corresponding to the shortfall in performance if, after an unsuccessful request for subsequent performance, the service is not provided or is not provided in accordance with the contract. In the event of any service disruptions, the customer is obliged to do everything reasonable to help remedy the disruption and to minimize any possible damage. If the customer does not comply with these obligations, he or she is not entitled to any claims.
10.3 If Mattis Immobilien GmbH is prevented from providing its services due to force majeure or a strike, no liability for damages can be derived from this. However, Flatista Immobilien GmbH is obliged to endeavour to obtain equivalent services elsewhere.
11. Processing of mail/parcels
11.1 Mattis Immobilien GmbH does not accept letters or parcels as a matter of principle.
11.2 If a letter or parcel is nevertheless delivered in error, it will only be forwarded at the express request of the customer and against reimbursement of costs.
12. Special provisions
12.1. Terms of use for WLAN: see holiday apartment display.
